Damaged on arrival
If your piece arrives damaged, contact us within 48 hours with photos of the item and packaging. We will send a replacement or issue a refund.
Returns
You may return an item within 14 days of delivery, unused and in its original packaging. Return shipping costs are paid by the customer. Once we receive and inspect the item, your refund is issued to your original payment method.
Custom orders
Custom or personalised pieces cannot be returned unless they arrive damaged.
How to start a return
Email contact@calvenya.com or write to us through our contact page with your order number.